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Complaints

We will always strive to deliver a good service. If for any reason, you feel that the service provided is not to the required standard, please do contact us on Free phone 0800 97802 or email us on [email protected]

In the event you are not satisfied with our reply, you may refer the matter to the Belgian Ombudsman in Financial Conflicts through the website or by post at the following address:

Ombudsfin
Belliardstraat 15-17, b 8
1040 Brussels
BELGIUM  

E-mail: [email protected]

Website: http://www.ombudsfin.be/en/individuals/introduce-complaint/